Susan Hogan is the consumer reporter for News4, continuing NBC4’s decades-long mission of providing important and impactful information to people in the Washington region.
After covering consumer news for almost 25 years in New England, Hogan joined News4 in early 2016.
Through her NBC4 Responds campaign, Hogan works with a team of specialized producers to investigate consumer complaints. Their goal is to recoup money and get refunds consumers deserve.
Hogan began her career in Boston and Bangor, Maine. She joined WPRI-TV in Providence in 1992 and built up the station’s consumer unit to a well-known entity. Her reports helped viewers save time, exercise caution and recover millions of dollars over the years.
Her work has been recognized many times, including by two attorneys general who presented her with the prestigious Justice Award in recognition of her commitment to consumer protection. Susan has also received numerous Emmy and Associated Press Awards for her work.
Hogan is a native of New England and a graduate of Syracuse University. She is an avid runner, completing both the 2014 and 2015 Boston Marathons. She has three children and lives in Northern Virginia.
The Latest
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Aging backward: What to know about non-invasive cosmetic treatments
The market for non-surgical cosmetic treatments is booming as both women and men are investing in wrinkle-free skin.
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DC AG files lawsuit against fintech company alleging high interest, deception
D.C. Attorney General Brian Schwalb filed a lawsuit against a company it says deceived thousands of District borrowers. The lawsuit filed against EarnIn — a financial technology company — claims the business advertised customers could use the platform to prematurely access their paychecks without interest or mandatory fees. In reality, the lawsuit claims EarnIn’s earned wage access—which it calls...
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How this small device can prevent electrical fires — and how to get it for free
A relatively new device developed by a Maryland-based company can prevent devastating home electrical fires — and many homeowners can get the technology for free through their insurance. Home electrical fires cause hundreds to lose their lives and millions in property damage every year in the U.S. “I was smelling smoke, but I didn’t know what it was,” Suitland...
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How a small device can detect potential home electrical fires
There’s a relatively new device some insurance companies offer that can prevent electrical fires and help save lives. News4 Consumer Reporter Susan Hogan reports.
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$50K for donating a kidney: Advocates urge Congress to pass bill to save lives
Would you donate a kidney to a stranger in exchange for a major tax credit? Here’s what a bill introduced to Congress proposes.
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‘No one in the car': Self-driving app raises questions after Maryland crash
A driver was sitting in a parking lot when a Tesla with no one at the wheel crashed into her car. Here’s what the I-Team learned about the Summon self-driving feature.
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Families face financial burden trying to save their kids from fentanyl
A Montgomery County mother had to shut down her business as she sought drug treatment for her teen son. Others have lost their homes.
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‘Financially assaulted': Virginia man loses $272K to online scammer
A Virginia man contacted NBC4 Responds after his life savings were nearly wiped out, and now he wants to warn others. “I’ve been financially assaulted, and it’s a devastating feeling,” Charles Cox told us. He’s still in shock over losing $272,000 to someone he thought he trusted. Cox thought everything was fine until one day when he was working...
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‘My tickets were gone': Why Ticketmaster customers saw their purchases vanish
A concertgoer was looking forward to some big performances – and then his tickets vanished from his Ticketmaster account. “My tickets were gone, both for Imagine Dragons and Taylor Swift, and these were, as you can imagine, pricey tickets,” a Ticketmaster user named Nick said. “I started to freak out.” Several customers across the country have reported watching their tickets…
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Tree service's business slows down after Google profile deleted
In March, Noel Hernandez’s family business noticed their phones weren’t ringing as often and traffic to their website had dropped. To his surprise, when he checked the status of his Google business profile, it had been disabled.
