Susan Hogan is the consumer reporter for News4, continuing NBC4’s decades-long mission of providing important and impactful information to people in the Washington region.
After covering consumer news for almost 25 years in New England, Hogan joined News4 in early 2016.
Through her NBC4 Responds campaign, Hogan works with a team of specialized producers to investigate consumer complaints. Their goal is to recoup money and get refunds consumers deserve.
Hogan began her career in Boston and Bangor, Maine. She joined WPRI-TV in Providence in 1992 and built up the station’s consumer unit to a well-known entity. Her reports helped viewers save time, exercise caution and recover millions of dollars over the years.
Her work has been recognized many times, including by two attorneys general who presented her with the prestigious Justice Award in recognition of her commitment to consumer protection. Susan has also received numerous Emmy and Associated Press Awards for her work.
Hogan is a native of New England and a graduate of Syracuse University. She is an avid runner, completing both the 2014 and 2015 Boston Marathons. She has three children and lives in Northern Virginia.
The Latest
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‘No one in the car': Self-driving app raises questions after Maryland crash
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Families face financial burden trying to save their kids from fentanyl
A Montgomery County mother had to shut down her business as she sought drug treatment for her teen son. Others have lost their homes.
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‘Financially assaulted': Virginia man loses $272K to online scammer
A Virginia man contacted NBC4 Responds after his life savings were nearly wiped out, and now he wants to warn others. “I’ve been financially assaulted, and it’s a devastating feeling,” Charles Cox told us. He’s still in shock over losing $272,000 to someone he thought he trusted. Cox thought everything was fine until one day when he was working...
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‘My tickets were gone': Why Ticketmaster customers saw their purchases vanish
A concertgoer was looking forward to some big performances – and then his tickets vanished from his Ticketmaster account. “My tickets were gone, both for Imagine Dragons and Taylor Swift, and these were, as you can imagine, pricey tickets,” a Ticketmaster user named Nick said. “I started to freak out.” Several customers across the country have reported watching their tickets…
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Tree service's business slows down after Google profile deleted
In March, Noel Hernandez’s family business noticed their phones weren’t ringing as often and traffic to their website had dropped. To his surprise, when he checked the status of his Google business profile, it had been disabled.
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Historic homes for $1 a year? Yeah, there's a catch.
A little-known program offered by several states gives families the opportunity to live in historic homes without paying a mortgage or property tax. But, as with any good deal, there’s always a catch.
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Parents of Gen Z adults say they join them on job interviews, pay their bills
Here’s what experts said about how to help your kids while protecting your finances
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Is a text claiming to be from the US Postal Service legitimate? It's not — it's a scammer
Text messages claim to be coming from the United States Postal Service, saying they are unable to deliver a package … unless you confirm your address at a link in the message.
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Scam alert: No, the U.S. Postal Service isn't texting you
Text messages claim to be coming from the United States Postal Service, saying they are unable to deliver a package … unless you confirm your address at a link in the message. News4’s Susan Hogan reports.
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Cleaning out your closet? These retailers want to help you recycle old clothes — and many will give you money back
More and more retailers have started sustainability initiatives designed to recycle old clothes, and many offer some extra money to participants in the form of discounts, store credits or cash back.
